CoventryCreations.com orders are processed Monday through Friday. Shipping service is based upon the date your order is received, not the day your order is placed. Orders placed after 3 p.m. EST are counted in the next business day.

Due to the handcrafted nature of our products, orders are shipped within 3–5 business days. You will be contacted by email if your order cannot be filled completely within that time period.

We use UPS and USPS for our carriers. For your protection, orders over $100 are shipped with signature required and may incur additional shipping fees.

APO/FPO and international orders are shipped via USPS. Coventry Creations is not responsible for packages shipped via USPS because there is no tracking number for reference.

If your order arrives damaged, you must notify us within 7 days. Contact us at 248-547-2987 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We may require you to email photos of unopened box, opened box and damaged items. Upon confirmation, replacement items will be sent to you.