Shipping & Return Policies

 

Shipping Costs

In order to best serve our customers, we do not add any additional handling fees.  Shipping costs are strictly calculated based on the weight of the items you have purchased.

 

Delivery Time

We use UPS and USPS for our carriers.  U.S. Ground Services take roughly 2-6 business days from coast-to-coast.  Of course, we are unable to control shipping times once the product leaves our hands.  Holidays and weather affect transportation times and we keep you up to date by providing you with the tracking number with your UPS invoice.  Please see www.ups.com for their complete shipping policies.   

APO/FPO and international orders are shipped via USPS. Coventry Creations is not responsible for packages shipped via USPS because there is no tracking number for reference.

For your protection, orders over $100 are shipped with signature required and may incur additional shipping fees.

Please review your shipping information.  Coventrycreations.com is not responsible for shipping costs on rerouted packages.

We make every effort to process your order as quickly as possible.  Coventrycreations.com is open Monday through Friday, 11a-8p EST.  Orders received before 3PM will begin the packaging process the same day. Orders received after 3PM will be fulfilled on the next business day.  We do not ship on holidays.  

Contact us at 248-547-2987 or retail@coventrycreations.com for any additional questions or concerns

 

Product Availability

At Coventry, we handcraft our products when the moon is right.  This is not a gimmick but a part of the recipe.  We watch the lunar progression through the celestial bodies of the zodiac and schedule our candle production accordingly.

Our estimated processing time is 3-5 business days.  We want to get your candles out as fast as we can, but we have to balance that with lunar based production, holidays, and weather conditions that affect shipping.  Our Coventry Wholesale Customer Care team will contact you if the order will take a longer than normal processing time.

 

Damages in Shipping or Missing Items

At Coventrycreations.com  we are dedicated to shipping quality.  Each package is packed carefully and double counted with care to ensure the greatest quality and accuracy.  To guarantee our dedication to quality shipping, items must be reported as missing or damaged within 5 days of receipt of your order to be immediately be replaced.  We cannot honor our replacement on lost or damaged items in shipping after 5 business days.   

If there is any issue with your order, Contact us at 248-547-2987 or email us at retail@coventrycreations.com. We may require you to email photos of unopened box, opened box and damaged items. Upon confirmation, replacement items will be sent to you.

 

Returns

Unused merchandise may be exchanged or used toward in-store credit at its purchase price within 30 days of original purchase. Items must be in original condition and packaging. Shipping cost will not be refunded. To obtain an RMA number, contact us at 248-547-2987 or email us at retail@coventrycreations.com. Coventry Creations does not assume responsibility for return postage costs.

There are no returns or exchanges allowed on limited edition, clearance or marked down merchandise.

 

Featured Products

Green Man World Candle

Green Man World Candle

The Green Man candle is a perfect blend of musk, spice and juniper for fantastic journey's to the de..

$22.00 Ex Tax: $22.00

Brigid World Candle

Brigid World Candle

Brigid is a healer, poet and warrior. This bright green candle full of all the scents of the garden ..

$22.00 Ex Tax: $22.00

Ganesha World Magic Candle

Ganesha World Magic Candle

A vibrant pink candle with a sweet date, tangerine and bergamot scent. 2.5 x 6.5 pillar burns for 80..

$22.00 Ex Tax: $22.00

Lakshmi World Magic Candle

Lakshmi World Magic Candle

A magenta candle with a heady sandalwood and jasmine blend. 2.5 x 6.5 pillar burns for 80 hours. La..

$22.00 Ex Tax: $22.00

Sacred White Sage World Magic Candle

Sacred White Sage World Magic Candle

A natural white candle, with a blend of three sacred sage oils. 2.5 x 6.5 pillar burns for 80 hours...

$22.00 Ex Tax: $22.00

Sweet Grass World Magic Candle

Sweet Grass World Magic Candle

A seafoam green candle with a sweet grass blend. 2.5 x 6.5 pillar burns for 80 hours. Awakening the..

$22.00 Ex Tax: $22.00

Ganesha World Magic Oil

Ganesha World Magic Oil

A vibrant oil with a sweet date, tangerine and bergamot scent. The Ganesha oil is symbolic of the s..

$10.00 Ex Tax: $10.00

Lakshmi World Magic Oil

Lakshmi World Magic Oil

A heady sandalwood and jasmine essential oil blend. This oil is all about bringing prosperity to yo..

$10.00 Ex Tax: $10.00

Sacred White Sage World Magic Oil

Sacred White Sage World Magic Oil

A blend of three sacred sage oils. The Sacred White Sage oil can be used in place of sage smudge st..

$10.00 Ex Tax: $10.00

Sweet Grass World Magic Oil

Sweet Grass World Magic Oil

A sweet grass essential oil blend. Sweet grass has been used for centuries by the native american p..

$10.00 Ex Tax: $10.00

Upcoming Shop Local Events

 
Saturday, March 25, 2017 3pm - 7pm
 
Sunday, March 26, 2017 2pm - 8pm
 
Sunday, March 26, 2017 3pm - 5pm
 
Wednesday, March 29, 2017 7pm - 9pm
 
Friday, March 31, 2017 12am - Tuesday, April 04, 2017 8am
 
Saturday, April 01, 2017 10am - 3pm
 
Saturday, April 01, 2017 6pm - 10pm