Shipping & Return Policies

Shipping & Return Policies

Welcome to Coventry Creations

At Coventry, our mission is to craft quality candles and products that add a spark of magic to your life. Below you’ll find everything you need to know about availability, shipping, and returns. Have more questions? Hop onto our website chat for the fastest response—just say hello, and we’ll be there!

Product Availability & Delivery Time

We create our candles in small batches to ensure each one arrives with the highest quality (and best mojo) possible. For U.S. orders, please allow about 5–10 business days total from the time you place your order to the time you get that glorious package in your hands. This window accounts for both our manufacturing time and the actual shipping transit. We do our best to appease the shipping gods, but factors like holidays and weather can sometimes introduce delays.

• International Orders
  We ship worldwide! Once your order leaves the U.S., tracking updates may vary based on your country’s postal system. Also, any customs duties, taxes, or import fees are your responsibility, so please be aware of your local regulations.
  (We’ve tried sacrificing a few packing peanuts to appease the international shipping gods, but they remain as unpredictable as ever!)

• Need a Quick Answer?
  Our live website chat is your go-to for instant support. You can also reach us at +1  ‪(248) 397-4811‬   or [email protected].

Damaged or Missing Items

We pack every order with care, but if your package arrives damaged or something’s missing, let us know within 5 days of receipt:

1. Start a chat on our website (fastest option), call us at +1  ‪(248) 397-4811‬  , or email [email protected].
2. We may ask for photos of the unopened box, opened box, and any damaged items.
3. Once confirmed, replacements will be on their merry way to you.

Returns

If your purchase doesn’t light you up the way you hoped, unused and unopened merchandise can be exchanged or returned for store credit within 30 days of purchase. Just make sure everything is in its original condition and packaging. Shipping costs are non-refundable, and we can’t cover return postage.

• How to Initiate a Return

  • Chat with us on our website, call +1  ‪(248) 397-4811‬  , or email [email protected] to get your RMA (Return Merchandise Authorization) number.

• Exceptions

  • We don’t accept returns or exchanges on limited-edition, clearance, or marked-down items. Once those goodies are gone, they’re gone!

We hope these guidelines answer all your questions and make shopping with Coventry Creations a breeze. Thanks for stopping by—may your boxes arrive swiftly and your candles burn bright!